What Midas Can Learn from My Barber

After she finishes cutting my hair, my barber always asks me, “Do you want to schedule your next appointment?” If I have forgotten my calendar, she will sends me an email reminder from her Blackberry. And then a few days before our appointment, she emails me a reminder. Why don’t more businesses do this? I’d love it if after getting my oil changed, Midas asked me if I’d like to schedule my next appointment. What other business could increase sales and build happier, more loyal customers by scheduling the next appointment now?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s