In his latest book The Small Big Things, Tom Peters advocates making sure your business has great bathrooms. Did you know In-n-Out executives first inspect the bathroom (before the kitchen) when visiting a store?
Many soap dispensers I see have a small pool of soapy water on the counter underneath.
Here’s a solution from airplane bathrooms: make sure the soap dispenser hangs over the basin and not the counter. Soap drippings will wash away in the basin, and the counter will stay clear on it’s own.
It has been suggested to me that I use bathrooms as a gauge when determining whether to take a new client.
Love it Brian! Tells you what sort of client they are.